Last updated: 19/07/2026

1. Introduction

We understand that privacy is a priority. We are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

This Privacy Notice is provided by CAMRIDE CARS LTD (Company Number: 17221625), a private limited company incorporated in England and Wales. For the purposes of the UK GDPR, CAMRIDE CARS LTD is the Data Controller responsible for your personal information. In this Privacy Notice, the terms ‘we’, ‘us’, and ‘our’ are references to CAMRIDE CARS LTD.

This Privacy Notice describes how we use personal data we collect via our website (https://camridecars.co.uk/), our booking systems, or any other methods you use to communicate with us.

By using our website or booking our services, you confirm that you have read and agree to this Privacy Notice.

2. Your Personal Information – What We Collect

We collect personal information in connection with your use of our transport services.

  a. Booking and Account Information When you book a journey with us, we may collect:

• Contact & Booking Details: Your name, phone number, email address, collection and destination addresses, and the date and time of travel.

• Special Requirements: Information volunteered by you regarding accessibility or mobility needs to ensure we provide the appropriate vehicle.

• Payment Details: Credit or debit card information provided over the telephone, via our App, or online. All payment data is stored in a secure, encrypted format.

• Call Recordings: We may record telephone calls for the purposes of verifying booking details, staff training, and service monitoring.

• Feedback: Information provided in customer feedback forms and “rate your driver” reports, used to improve our service standards.

  b. Website and Operational Data When you visit camridecars.co.uk, we may collect:

• Browser/Technical Data: The time, date, and duration of your visit, referral URLs, pages visited, and your IP address.

• Safety & Security: In-car CCTV footage for the safety of passengers and drivers, and for insurance verification purposes.

• Records of Interaction: Information regarding lost property and formal complaints.

Note: All data processing is carried out based on our legitimate interest to provide our services and is managed in a manner that is fair, transparent, and accountable.

3. How We Use Your Information

We use your personal information to provide, manage, and improve our transport services:

  a. Provision of Transport Services

• Providing accurate fare quotations.

• Managing your bookings and keeping you informed of your driver’s progress.

• Processing payments for the services provided and issuing receipts.

• Understanding your specific needs (e.g., accessibility requirements) to ensure a high-quality service.

• Maintaining accurate customer records.

• Improving our service efficiency by analyzing how you use our platform.

• Basis: This information is necessary for the performance of our contract with you.

  b. Marketing and Updates

• Providing information on promotional offers, discounts, and service improvements that we believe are relevant to you.

• Sending general updates regarding your journey bookings, in line with your preferences.

• Carrying out relevant advertising on social media platforms (such as Facebook) if you have previously shown interest in our services.

• Basis: Used for our legitimate interest to grow our business. All processing remains fair, transparent, and accountable.

  c. Responding to Queries and Complaints

• Assisting our staff in answering questions you may have.

• Investigating and resolving complaints or service issues.

• Basis: Used for our legitimate interest in providing high-quality customer support.

  d. Improving Our Services

• Reporting internally and providing ongoing training to our staff to maintain service standards.

• Analyzing website usage data to optimize your experience on camridecars.co.uk.

• Customizing website content based on your interests and preferences.

• We may occasionally contact you to understand why a booking was cancelled; this helps us identify service issues and improve our customer satisfaction levels.

• Basis: Used for our legitimate interest in service improvement.

  e. Legal and Regulatory Obligations

• Complying with applicable laws, including data retention and disclosure requirements for licensing authorities.

• Investigating or addressing claims and legal disputes.

• Performing internal and external audits to ensure regulatory compliance.

  f. Automated Systems

• We use automated processes to measure journey history and booking patterns to determine customer loyalty and service preferences. This helps us optimize pricing and manage fleet availability efficiently.

• Basis: Used for our legitimate interest in providing our services. All processing is conducted in a fair and accountable manner.

4. Who We Share Your Information With

We do not sell your personal data to third parties. We share information only where necessary to facilitate your journey or comply with legal requirements:

  a. Operational Partners

• Our Drivers: We provide drivers with the necessary details to fulfill your booking, including your name, pickup and destination addresses, date and time, and any special requirements volunteered by you (such as mobility needs).

• Service Providers: We may share data with third-party service providers who assist in our operations, including IT administrators, payment processors, and marketing communication platforms, under strict confidentiality agreements.

  b. Legal and Regulatory Compliance

• Law Enforcement & Authorities: We may disclose your information to the police, HMRC, or local licensing authorities when required by law, court order, or to investigate claims and complaints.

• Professional Advisers: We may share information with our legal or business advisers to assist us in developing our services and ensuring we comply with our regulatory obligations.

  c. International Data Transfers If any data we collect is processed by staff or service providers operating outside the EEA, we ensure that appropriate safeguards—such as approved contractual clauses—are in place. These measures are designed to ensure that your personal information is protected to the standard required by applicable UK data protection laws, regardless of where the data is located.

  d. Commitment to Privacy We will never sell your personal information to third parties for marketing or any other commercial purposes. All data sharing is conducted on our instructions and in full compliance with this policy and the security measures we have implemented.

5. Data Retention

We retain your personal information only for as long as is necessary and relevant to the purpose for which it was collected, in accordance with our internal data retention policy and applicable laws.

6. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.

• Request that any inaccurate information be corrected or erased.

• Request that we stop processing your data, provided we do not have a lawful basis to continue.

• Lodge a complaint if you are concerned about our data handling practices.

7. Disclosure of Information

Your personal information is stored securely in the UK and is accessed only by our authorized staff for the purposes outlined in this Privacy Notice or as you have approved.

We may disclose your information to the following parties:

• Our Drivers: To fulfill your booking, we share your name, journey date/time, pickup and destination points, booking type (cash/account), and any specific needs (such as mobility requirements) volunteered by you.

• Legal & Regulatory Authorities: We may disclose data to the police, HMRC, or local licensing authorities when required to comply with legal obligations, court orders, or official requests.

• Service Partners: We work with trusted third-party providers, such as IT administrators and payment processors, who assist in the delivery and support of our services.

• Claims & Disputes: We may share data with third parties where necessary to address claims or disputes related to our services.

8. Security

We implement robust technical and organizational security measures to protect your personal information from unauthorized access, unlawful processing, accidental loss, destruction, or damage.

9. Cookies

Our website uses cookies to analyze visitor habits and improve your user experience. Please refer to our separate Cookies Policy for detailed information on how we manage cookies.

10. Marketing

We may use your details to keep you informed about our services, promotions, and offers.

• Opt-Out: You may opt out of marketing communications at any time. If you opt out, we will not send you automated promotional material.

• Compliance: We screen against the Telephone Preference Service (TPS) register to ensure we respect your preferences regarding unsolicited calls.

• Removal: If you wish to be removed from our marketing database entirely, please contact us using the details provided below.

11. Contact Us

If you have questions about this Privacy Notice or wish to exercise your data rights, please contact us:

• Data Protection Inquiries: info@camridecars.co.uk

12. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Notice does not apply to those sites, and we encourage you to review their individual privacy policies before providing them with any information.

13. Changes to This Privacy Notice

We may update this notice periodically. If we make significant changes, we will notify you through our App, email, or other appropriate means. We encourage you to review this notice regularly.

14. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/ or by calling their helpline.